Product Support

• General Inquiry
  Please review the topics on our FAQ page you may find an answer there.
  If not, please send:
  • general questions regarding our product,
  • questions about licensing, or
  • suggestions for product improvement,
  to: sqsupport@sourcequest.com
  
  
• Problem Reporting and Tracking
  SourceQuest's online support system is designed to expedite product problem reporting and status tracking. It is web-based and is operational 24x7.
  Here is how it works:
  • When you purchase or download our product, the system immediately sends you an email with a license serial number and a registration keycode. The license serial number is also available in the product's 'About' box.
  • To access the online support system, you will need to register with the system by providing your email address, the license serial number and a password of your choice.
  • After you have registered, you can login to the system.
    It allows you
    • to submit a defect or enhancement report,
    • to follow up with status, or
    • to update the report
    The login process ensures that only you can review your reports.
  • Our support team reviews the reports and makes comments or provides a resolution. The system will automatically notify you by email. You then login and review the response to your report.
  • If you have lost your login password, you can retrieve it here.